order to register and participate in the activities and games of the
casino the player must be a resident of a jurisdiction where such
participation is legal and not prohibited. Participation at the casino
is the player's sole option and risk, and he is solely responsible for
violation the rules of the jurisdiction in which he live (gambling or
wager may be illegal in the jurisdiction of player's residing).The
player is only permitted to enter the casino for his own personal
entertainment and non-professional use. Any other use of the casino is
strictly prohibited.The player acknowledges that participation in any game is his sole option and risk.The player acknowledges that game results are based on the random events modulated by our random number generator.The
player acknowledges that he should keep his password secret and not
reveal it to the third party. The player has a right to change his
password from time to time in order to keep the security of his account
in the online casino. In case of the password loss or disclosure, the
player must immediately notify the Administration of the casino about
that fact, and change the password.Any actions made using the
player's login and password are considered to be done by the player
himself. The player has no right to claim a cancellation of his
financial transactions if these transactions were made using his login
and password.The player has no right to allow any third person
or third party including, without limitation, any minor to play any
casino games using his login and password.The player is
permitted to have only one account. It is not allowed to register and/or
play using more than one account. Any exceptions are only possible by
the Administration permission and according to its conditions.The
Casino reserves the right to publish the player's login in the lists of
game participants, lists of winners, news or any other casino
announcements.The player must present the true personal data while registering in the casino and update them if they will change.The
Casino reserves the right to inform the player via e-mail, phone or by
other means about the casino news, advertising campaigns and proposals
of the casino partners.
Player's personal information that was used to register at the casino
will be kept confidential and will not be disclosed or passed to the
third party without player's consent except for the specific situations
stipulated by these Terms.
Player's personal data may be disclosed in case of an official fraud investigation including fraud in payment systems.
The Casino reserves the right, in its sole discretion, to stop
temporarily or forever, the player's account transactions in case of any
suspicion of the player in fraud or other criminal activity, and even
to close the account of that player without notice or explanation.In
case that the Casino initiates the closing of the player's account, any
balance in the account will be refunded to the player except for the
specific situations stipulated by these Terms.The player is
strictly prohibited to use any electronic, mechanical or other devices
as well as any software to automate the decision making and/or game
process. If it is detected that the player has violated this term,
action may and will be taken including banning the player from the play,
confiscating the winnings obtained by this manner and deleting form the
list of future promotions and bonus programs. It is forbidden to play
using anonymous proxy server and/or other technical devices hindering to
detect the ip-address and substituting the technical information
transferred by Internet protocols.If a player is found to be
using the playing means and methods which are prohibited by this
Agreement; and/or using any technical device to influence the casino
hardware and/or software; and/or using the found software bugs to defeat
the casino (and/or to increase his casino account balance), the casino
reserves the right, in its sole discretion, to void any winnings
obtained in this way.The Casino reserves the right, in its sole
discretion, to offer and advertise from time to time promotions, bonuses
or other special offers, and without prior notice, to continue or to
cancel these offers at any time and reason without any explanations.The
Casino reserves the right, in its sole discretion, to refuse a player
to participate in any advertising event or bonus program without any
explanations. The player violating the rules of advertising or bonus
program can be deprived of his right to continue.The Casino
shall in no event be responsible or liable for any damages, loss or
expense arising from or in connection with your access or use of the
casino. Further, the casino fully disclaims any and all warranties and
responsibilities in respect of: (a) force majeur, (b) any interference
or damage to your device or data contained within, as a result of
external malicious impacts on casino hardware, software, service and
telecommunication providers; (c) delays, loss and errors arising from
temporal fail and/or failure telecommunicational or other data
transmission systems maintaining by the casino, or/and player, or/and
service provider; (d) as a result of government activity including
enactment, revocation or modification of the laws, issuing or canceling
the licenses. The casino does its best to warn and prevent and such kind
of damages or minimize the cost if such damage will occur.The
player is not eligible to claim from the casino, its partners, officers,
employees and agents any damage reparation, compensation of any loss or
expense relating to, or arising from: (a) his access to the casino site
and/or server; (b) use of any information presented on the casino site;
(c) playing; (d) getting winnings or prize.Employees of the Casino and members of their families are not eligible to play in the casino.In case of any controversial points, the decision making by the casino administration shall be final and incontestable.The
player will be solely responsible for payment all taxes and obligatory
payments relating to the getting prizes or winnings in accordance to the
jurisdiction in which he live.
All the transactions will be monitored and recorded.
Dealing with incomplete gameplays
An incomplete gameplay represents a gameplay that was started by the
player and for which no outcome has been decided (win or loss).
Each game from Our site will describe in its rules how it will deal with
any incomplete gameplays. If no such information is described in the
rules of a game, the player is entitled to a refund for any incomplete
gameplays that he could not resume. An incomplete gameplay will be
marked as 'GAMEPLAY INCOMPLETE' in the Gameplay history page.
If the player cannot resume a gameplay for more than 3 days, then the gameplay will be the subject of a refund.
If wagers have been placed on real-life events that have been disabled, then all bets on such events will be refunded.
Players that are newly registered to the casino have the obligation to
contact the support team and submit a copy of and ID card, so that
their identity can be verified. Players will not be able to perform any
withdrawals until this verification is made. Players that fail to submit
the requested documents, in 30 days, will be excluded from the gaming
account is considered to be inactive if the player has not logged into
the account for more than 365 days. Inactive accounts will be reminded
to login to their account to claim their funds.
The player can be excluded from the gaming activity by the system, if
the player will not respect the Terms and Conditions. The reason for the
exclusion will be communicated via email.
Account self-imposed exclusions
The player can temporarily limit himself from
gambling activity on the website, through the use of the 'RGC Options'
features, available in the 'My account' panel. The duration of these
limits can be any from 1 to 365 days.
Players may cancel their self-imposed exclusions by contacting the
support team and providing the reasons of their limitation request from
the past and also the reason for wanting to cancel the self-limitation
All the records of any data related to any activity performed on this website will be logged in UTC time format.
Browser compatibility and gaming experience
order to enjoy the best gaming experience, we recommend to all players
to use the latest version available of one of the following web
browsers: Google Chrome, Mozilla Firefox, Internet Edge, Opera.
System imposed limits
The current limit for daily wagering amount is set to: 25000000€
The current limit for daily loss amount is set to: 50000000€
When an user would reach this limit, his gaming session will be disabled until the end of the day.
Bonuses (Promotions)Players that receive an instant
bonus through the system will be instantly notified of this action
through an on-screen message or email.Usually, any instant bonus comes with a rollover requirement. This is specified in the details of the bonus code and also inside 'My account' panel -> Finances -> Instant Bonuses .The
rollover requirement represents the total amount of credits that the
player must wager in order to clear the restrictions caused by this
bonus.Active bonuses that have rollover requirement will deny the
player from making any withdrawals until the rollover requirement is
cleared. Artificial freespinsFreespins granted as a result of using a bonus code, a bonus promotion or granted by a casino staff are artificial freespins and may come with a rollover requirement or a win limitation. Winnings from Freespins that have rollover requirements will automatically be transferred as bonus money once all free spins have been played and the bonus money will be subject to a rollover requirement. Winnings from Freespins that have a win limitation cannot exceed the win limitation, regardless of the accumulative winnings amount displayed. Any excess amount will be forfeited.When playing artificial Freespins that have a rollover requirement or a win limitation, the player cannot qualify for winning any of the available jackpots.Casino management reserves the right to void any bonuses and/or winnings obtained by fraudulent behavior.Casino management has the right to modify and change these rules at any time.Accepting a bonusBonuses are added to the player account automatically. If the player receives a bonus with rollover requirement, he must confirm that he accepts the terms and conditions that come with the bonus. Until the player confirms this, he cannot play any games. Accepting the terms of a bonus can be done from the 'My account' panel -> Finances -> Instant Bonuses page. If the player does not agree to the terms of the bonus, he may cancel the bonus.Once a bonus has been accepted and gameplays have been played, the bonus cannot be cancelled anymore.Cancelling a bonusThe player can cancel the
bonus from the 'My account' panel -> Finances -> Instant Bonuses
-> Cancel bonus. Bonuses can be cancelled only before placing a bet
that will contribute to the wagering requirement of that bonus.Cancelling a bonus will result in the bonus amount being deducted from the player account.Once a bonus has been accepted and gameplays have been played, the bonus cannot be cancelled anymore.Rollover requirement contributionEach
bet that is placed inside a game (game that is compatible with the
rollover requirement) will be assigned to the rollover requirement of
the oldest active bonus from the player account. Once the rollover
requirement of that bet is cleared, the assignment of the wagered amount
will be towards the next oldest active bonus.If the player account balance would become lesser than 1 credit or if
the player account balance would become lesser than 1% of his last
deposit bonus, then all the rollover requirements of the bonuses active
in the player account will be cleared and the player can withdraw all
the funds from his account.The list of games that are not compatible with clearing the rollover requirement can be found inside 'My account' panel -> Finances -> Banned games
Requesting withdrawalsPlayers with active instant bonuses can
only withdraw a total amount equal to their last deposit, if they
received no bonus with the last deposit and if they did not receive a
bonus after the last deposit and if no bets were placed after the last
deposit.Otherwise, if the player has one or more active instant
bonuses, he must first clear the wagering requirement of those bonuses
in order to be allowed to withdraw any amount of credits.
DisputesPlayers can open a dispute from the SUPPORT link located in the menu from the home page. The player must provide complete information about his request, after which a support staff will analyze his query and reply with a solution.
Terms and Conditions update
The Casino will notify the user via email about any modifications that
have been made to the Terms and Conditions of the casino. Such
amendments will be effective immediately upon being posted in this
"Terms and Conditions" section of the Casino's Web site.